ELMAR Meter-to-Cash — Complete System Mapv2 — ESB, MDM, pre-paid, reporting
100%
ELMAR Meter-to-Cash Billing Process — Complete System Map IT Strategy Workshop — March 2026 · Mapped to actual ELMAR application inventory v2 — includes ESB integration layer, MDM systems, pre-paid path, reporting stack OT / Field Cogsdale CSM ESB / Integration Dynamics GP Customer Touchpoints Decision Reporting Pre-paid (Juice) — solid = primary · dashed = secondary OPERATIONAL TECHNOLOGY — Field Smart Meters / AMI Interval or monthly reads transmitted automatically Nems mesh backhaul (Trilliant) Manual Meter Reads Handheld / mobile devices Meter Mate (Aclara) · Advance (Landis+Gyr) SCADA / ADMS Grid status, outage data, fault detection SCADA X (Hitachi) · AGM Sensor (Aclara) Smart Grid Distribution grid management AclaraONE · OTV → Unity Suite METER DATA MANAGEMENT & VALIDATION Sisco MDM (current system) Meter data collection, storage & forwarding InterEnergy · VM on DC1 Minsait MDM (new — replacing Sisco) Advanced meter data management & analytics Indra · VM on DC1 Validation, Estimation & Editing (VEE) Flag anomalies, estimate missing reads, weather normalization Within Cogsdale CSM ESB INTEGRATION LAYER IBM API Connect IBM App Connect VMs on DC1 · Mission-Critical COGSDALE CSM — Billing Engine (v2021 R1.2) Rate Application Tariff schedules Convergent Bill Calculation Combine multiple services into single bill per account Tax & Surcharge Engine Fuel adjustments, regulatory fees, franchise taxes Bill Generation Print, PDF, or e-bill Cogsdale Customer Communication Email, SMS, electronic bill presentment PRE-PAID PATH Juice Pre-paid billing system Real-time balance mgmt Utiliflex · VM on DC1 Pre-paid Vending Token purchase, top-up, auto-disconnect meter data COGSDALE CSM — Payment & Collections Multi-Channel Payments Portal · IVR · Kiosk · Pay-by-text · Walk-in InvoiceCloud · Paymentus (PCI-compliant) Payment Processing & Cash Application Match payments to accounts, apply credits Payment received? Collections Workflow Dunning notices, payment arrangements, extensions Disconnect / Field Order Mobile Work dispatched to field crew Write-Off / Agency Bad debt → agency No — overdue Escalate Unpaid Arrangement / Paid pre-paid revenue → GL ESB IBM API Connect + App Connect — routes financial postings to Dynamics GP Yes DYNAMICS GP — Financial Posting (v18.3 · Cogsdale-managed · VM on DC1) Accounts Receivable Customer balances, aging, cash application General Ledger Revenue recognition, journal entries Bank Reconciliation Match deposits to payment batches REPORTING & ANALYTICS Microsoft SSRS Billing reports, aging, regulatory eOne PopDock Smartlist Builder / data bridge Tableau Interactive data visualization Caseware Financial reporting & audit CUSTOMER TOUCHPOINTS Outage Management (OMS) Status updates, ETAs, automated notifications Cogsdale Customer Web Portal View bills, usage history, make payments, report outages Win Server 2012 R2 — EOL! Mitel Contact Center Omnichannel customer interaction management Setar-managed Qflow Customer ticketing system ACF Technologies Electrician Portal Inspection request/management Diksha · VM on DC1 ELMAR Counter-portal In-person cashiering portal (HBK) outage context e-bill / PDF self-service payment walk-in VENDOR & INFRASTRUCTURE MAP Cogsdale Corp. CSM, Portal, CMG, Communication, GP (Harris / Constellation) WIT DC1 infrastructure, VMs, networking, Nagios, Exagrid IBM API Connect, App Connect (ESB layer) Setar Mitel Contact Ctr, CX, UC, Webchat, Softphone Utiliflex Juice pre-paid billing system Indra Minsait MDM (new MDM system) InterEnergy Sisco MDM (current, being replaced) OT Vendors Hitachi, Aclara, Trilliant, Camlin, Smartsights ELMAR IT Strategy Workshop · Cogsdale Meter-to-Cash Process v2 · March 2026 · Mapped to ICT_Applications.csv